Your personal data belongs to you. PKLucky respects and safeguards that ownership. In this policy, we are fully transparent about what data is collected, why it is collected, how it is stored, and what rights you have.
PKLucky uses 128-bit SSL/TLS encryption. Every transaction and piece of personal information is stored in a fully encrypted state.
PKLucky never sells your personal information to third parties. Your data is used solely to deliver our services.
You have the right to view, correct, or delete your data at any time. Contact our support team whenever you wish to exercise these rights.
PKLucky's data centres operate in compliance with international security standards, protected by firewalls, anti-malware systems, and 24/7 monitoring.
You can opt out of PKLucky promotional messages at any time. Stop marketing communications with just one click.
PKLucky is transparent about what data is collected and why. There are no hidden agendas — everything is clearly laid out in this policy.
PKLucky (www.pklucky.click) places the highest importance on the privacy of its members. This Privacy Policy explains how PKLucky collects your information, why it does so, how long it is retained, and with whom — if anyone — it is shared.
Most privacy policies are so complex they're hard to get through. PKLucky has made every effort to write this one in plain, straightforward language — because you have the right to understand everything, and we have the responsibility to make that possible.
By registering with or using pklucky, you agree to this Privacy Policy. This is by no means one-sided, however — this policy also sets out the many rights you hold.
Your information will never be sold. It will not be used without your permission. You may request deletion at any time.
PKLucky collects only the information that is necessary. Requesting or collecting data beyond what is needed is not PKLucky's practice.
PKLucky never collects full bank card numbers, CVV codes, or net banking passwords.
PKLucky uses collected data only for clearly defined purposes. Your information is never used for any hidden intent.
| Data Type | Purpose of Use | Legal basis |
|---|---|---|
| Identity Information | Account Verification, KYC | Legal obligation |
| Contact Information | OTP, Support & Important Notifications | Contractual Necessity |
| Financial Information | Payment processing, withdrawals | Contractual Necessity |
| Usage Data | Service improvement & personalization | Legitimate Interest |
| Device Information | Security & fraud prevention | Legitimate Interest |
| Email / Phone | Promotional Messages (with consent) | Consent |
PKLucky does not sell your data — this is an absolute rule. However, in limited circumstances, information may be shared with third parties.
PKLucky enters into data processing agreements with all third parties with whom data is shared. They may only process your data in accordance with PKLucky's instructions.
PKLucky employs industry-leading technology to keep your data secure. Security at PKLucky is not just a policy on paper — it is part of everyday operations.
Never share your password or OTP with anyone. PKLucky will never ask for your password over the phone or via chat.
Cookies are small files stored in your browser. PKLucky uses cookies so you don't have to log in every time, your preferences are remembered, and the site runs more smoothly.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the site.
PKLucky believes you should have full control over your own data. That's why we guarantee the following rights for every user.
To exercise any of your rights, email us at support@pklucky.click. We will respond within 30 days. For urgent matters, please reach out via live chat.
Certain data must be retained for a specified period due to legal obligations. For example, financial transaction records are required to be kept for up to 5 years under applicable regulations.
PKLucky strictly does not collect data from or allow platform access to anyone under the age of 18. This is an unwavering policy.
Age verification is mandatory at registration. If it is later found that a member is under 18, their account will be immediately suspended and all associated data will be deleted.
If you suspect your underage child is using PKLucky, please contact support@pklucky.click immediately. We will take prompt action.
PKLucky does not retain any data longer than necessary. Each type of information is subject to its own specific retention policy.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account | Service Delivery |
| Financial Transaction Records | 5 years | Legal obligation |
| KYC Documents | 5 years after account closure | Regulatory Compliance |
| Gaming History | 3 Years | Dispute Resolution |
| Logs & Access Records | 1 Year | Security |
| Marketing Preferences | Until opt-out | Consent |
Upon a request to close your account, all data beyond what is legally required will be deleted within 30 days.
PKLucky may update this Privacy Policy from time to time, as laws may change, new services may be introduced, or we may find better ways to protect your information.
Continued use of PKLucky after any changes will be considered acceptance of the updated policy.
PKLucky is an international platform. While your data is stored on Bangladesh-based servers, it may be processed on servers in other countries for certain services.
Whenever data is transferred internationally, PKLucky ensures that the destination country maintains equivalent data protection standards. All international data transfers are encrypted and compliant with GDPR requirements.
Standard Contractual Clauses (SCCs) are used for all international data transfers.
PKLucky is always ready to address any privacy-related questions, requests, or complaints. Our Data Privacy Team will respond to your message within a maximum of 30 days — though in most cases, you can expect to hear back much sooner.
If you feel PKLucky has not handled your data with adequate care, please reach out to us directly first. We will do our utmost to resolve the issue. If it remains unresolved, you may file a complaint with the relevant regulatory authority.